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Electrical power distribution Remote Services
As part of Eaton’s Electrical Engineering Services and Systems team, Remote Services provides customers support from an electrical field service expert utilizing visual annotation technology, instant subject matter expert collaboration, and in-session sharing from thousands of technical documents and customer drawings. We can help resolve your issues and get your system on-line faster.
Remote Services is not just a manufacturer’s product support line – it’s electric field service results, achieved remotely. Our team of Remote Service specialists have hands-on field service experience working on many power distribution systems, solving critical issues for customers across all industries. They are ready to guide you through any power system concern.
Reduce downtime with a yearly Remote Services subscription! Your team receives unlimited remote support from a specialist who has access to your company’s specific drawings, manuals, and history to ensure the most effective support.
Facilitate the smooth execution of projects with the combination of Eaton Remote Services and Field Services! Purchase Hour Blocks at a discounted rate, which can be used for various Field Service needs such as troubleshooting and field modifications.
For support during a planned outage or for stand-by assistance during issue resolution, our Remote Services team can schedule time to assist you and be ready with information shared in advance.
Remote Services can be a very effective tool for immediate resolution of many issues you may face with your power distribution equipment. However, should the issue reach a point of complexity where we feel remote resolution won’t be possible, we will take information learned during the Remote Service session and hand it off to our local Field Services operation, who will then be even better equipped to mobilize to the site and resolve the issue.
Eaton’s Field Service organization is the largest in the industry, with more than 1,500 professionals in 60+ locations across North America. This combination of Field Services and Remote Services provides unparalleled response to customer critical needs.
